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Contact us
A real inbox, monitored by real people, with the right address for each kind of request. We answer support mail within two working days.
We would rather you reached the correct address first time, so here is the routing guide, followed by a form for anything that does not fit.
Which address should I use?
| Your enquiry | Address | Typical reply |
|---|---|---|
| Questions about the free guide | [email protected] | 2 working days |
| Orders, delivery, invoices | [email protected] | 1 working day |
| Refund requests | [email protected] | 2 working days |
| Privacy and data requests | [email protected] | Up to 30 days, per policy |
| Accessibility barriers | [email protected] | 2 working days |
| Legal notices | [email protected] | 5 working days |
Phone
Our general line is +1 (415) 555-0143, and the support line is +1 (415) 555-0198. Lines are staffed during Pacific business hours. If you reach voicemail, an email will always get a faster and more complete answer.
Postal address
Mactria Media LLC, 1180 Mission St, Suite 210, San Francisco, CA 94103, United States. Please send legal correspondence to the attention of the Standards and Privacy desk.
Send a message
We can explain anything in this guide, help with an order and answer questions about our policies. We cannot provide remote access to your Mac, recover deleted data, or perform repairs. If your situation involves a failing drive, stop using it and contact a data-recovery specialist rather than continuing to write to it.
Before you write
- Include the page name if your question is about the guide, so we can improve it.
- For order issues, write from the email address used to purchase.
- Never send passwords, full card numbers or Apple ID credentials; we will never ask for them.
How we handle your message
Messages arrive in a shared inbox and are answered in the order received. Questions about an order are triaged first, because they usually involve access to something you have already paid for. General questions about the guide are answered in batches, which is why our published response time is two working days rather than one. Accessibility reports are read by the same person who maintains our standards policies, so a barrier described in an email becomes a change on the page rather than a ticket that quietly closes itself.
We read every message, including the critical ones. If a paragraph of this guide led you to the wrong conclusion, that is the most useful email we can receive, because it tells us exactly which sentence to rewrite. Readers who tell us that something was unclear are, in effect, editing the site for everyone who arrives after them.
Reporting a problem with this site
- A broken link or missing image: send the page name and say what you expected to see.
- A typo or an unclear instruction: quote the sentence and describe where you got stuck.
- A factual error: include what you observed on your own Mac and which macOS version you run.
Mactria Help is published by Mactria Media LLC. We are an independent resource and are not affiliated with, endorsed by, sponsored by or otherwise connected to Apple Inc.